Donor Perception Survey Results

Attention Fund Holders,CEP Logo

Thank you for giving us your feedback this spring through The Center For Effective Philanthropy's Donor Perception Survey  Your feedback is invaluable, and we appreciate your responses. 

Below is the Center for Effective Philanthropy’s (CEP) synthesis of findings they shared with us:   

High Satisfaction Overall

  • Good news: Overall, your perceptions of CFT very positive, and your satisfaction with us has increased significantly since 2011.
  • CFT is rated higher than 80 percent of peer foundations for donors’ overall satisfaction and their likeliness to recommend CFT to a friend or colleague.
  • When asked to describe the foundation in one word, CFT donors most commonly use “effective.”

Strong Impact on and Leadership in the Community

  • CFT is also rated more positively than 80 percent of foundations in CEP’s comparative dataset for its impact on donors’ communities and the extent to which it exhibits a leadership role in the community. Both these ratings mark significant improvement since 2011. 
  •  In addition, a larger than typical proportion of donors (84 percent) indicate that they are satisfied with the Foundation’s leadership in the community.

High Quality of Donor Relationships

When asked how their engagement with the Foundation has changed in recent years, a larger than typical proportion of donors report increased engagement. Forty‚Äźfour percent of CFT donors identify themselves as “more engaged” than before, compared to 31 percent at the typical funder.

High Use of Foundation Resources

  • At CFT, there is a larger than typical proportion of donors who report using at least one of the Foundation’s resources. In addition, CFT donors give these resources higher ratings for their helpfulness than is typical.
  • In particular, CFT donors use the Foundation’s website more frequently than is typical. For CFT specific resources, CFT donors rate the helpfulness of North Texas Giving Day and www.DonorBridgeTX.org the highest.
  • The largest proportion of donor suggestions for improvement relate to CFT’s resources and services. Six specific suggestions were provided related to events and young generation involvement.

CFT's Next Steps to Serve You

Because we are committed to continual improvement in serving you, CFT will:

  • Continue to offer the many resources, counsel and events that have led to your high satisfaction.
  • Continue to prioritize the responsiveness of CFT staff for all donors
  • Work hard to ensure each fund holder knows their CFT contact and that we understand your personal charitable goals.
  • Build upon and emphasize our strong leadership in and impact on the community
  • Continue to make our most helpful resources available and tailor our offerings to you based on your desired level of engagement.

Thank you for giving your feedback. Feel free to reply to this email with further ideas or suggestions. We are committed to continual improvement in how we serve you!

Contact Elizabeth Liser with any questions you have 214-750-4234.

Respondent Comments

“The Foundation has a vibrant, knowledgeable staff who understand the needs of the community and provide expertise in issuing grants from our fund."



"CFT has a very caring and engaged staff. The resources are very helpful. The class we took... was excellent. The events within the community are always entertaining and educational.”



“I most value the staff [of CFT], their responsiveness, and the ease with which they support me in achieving my philanthropy goals.”


"The quality and integrity of the employees is above reproach. Whenever I ask for advice, it is given promptly and without bias.”

Our Key Programs:

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