NorthTexasGivingDay.org Site Status – Giving Day 2017

Please bookmark this page to check for NorthTexasGivingDay.org site status updates on North Texas Giving Day—September 14, 2017. As issues arise of which you may need to be aware, we will update the site status table with green, yellow, and red indicators. We will also update the status log at the bottom of the page so that you may see the time we became aware of the issue and the time it was resolved.

Please check this site before communicating with any donors about the site status of NorthTexasGivingDay.org, as it may provide more information as to the issue you notice or a potential resolution.

If you have an issue to report, please click here to get the message to our technical team. 

KEY

green status   Green Hand = Fully functional
yellow status   Yellow Hand = Known issue, resolution in process
red status   Red Hand = Function is down or disabled, resolution in process
         
STATUS         FUNCTIONALITY         NOTES
green status   Site Security and Privacy   The NorthTexasGivingDay.org site is secure.

         
green status   Donation Processing   All donation processing is working.

         
green status   Help Team   The North Texas Giving Day help team is in the office and answering questions via telephone and help tickets. Click here to submit a help ticket.

         
green status   Nonprofit Search   NorthTexasGivingDay.org search functionality is working as expected. Donors can use the type-ahead search, the category search and the county search.
         
green status   Leaderboards   Leaderboards are up-to-date and reporting correct information. Final totals will be certified after being reviewed by the North Texas Giving Day team. 

         
green status   Totals displayed on nonprofit pages   All nonprofit-level totals are up-to-date on each nonprofit's donation page, and are reporting accurate information. 

         
green status   Prize Awarding   Prizes are being awarded and displayed on the prize tab on the leaderboard at the regular times.

         
green status   Donor Email Receipts   Donors are receiving accurate and timely email receipts for their donations.

         

 green status

  Donation Reporting  

Donation reports for individual nonprofits are updating accurately and timely.  

The donation will appear immediately on your donor report, however there will be a small lag in time before it appears on your public donation page. 


         

STATUS LOG

 

 

9/14/2017 @ 1:22 pm -- we have noticed that some nonprofits are receiving an error message when attempting to download their donation report.  We are actively troubleshooting this issue.  Update:  This issue has been resolved.  If you continue to have problems downloading your report, close your browser and try again.

9/14/2017 @ 9:00 am --We have realized that the Nonprofit Login button on the navigation bar has been removed.  We are working to get that button back in place.  In the meantime, you can go to https://givingday.kimbia.com/login to access your Donor Report.  Update:  The Nonprofit Login link has been restored to the navigation bar.

9/7/2017 @ 8:30 am -- We are aware of an issue on some iPhone browsers when searching for nonprofit giving pages, browsers are crashing and not displaying the giving form.  Troubleshooting is in process and we expect a resolution shortly.  In the meantime, donors can give on the multi-give form on the home page, or use a desktop browser.  Update:  Problem has been resolved and functionality restored.

Our Key Programs:

North Texas Giving Day Educate Texas - a public policy initiative of Communities Foundation of Texas Entrepeneurs for North Texas - a program of Communities Foundation of Texas W.W Caruth, Jr. Foundation - at Communities Foundation of Texas

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